The Company’s Purpose movie
Established by customers to think like customers: ever since our founding as a mutual insurance association back in 1903, we have differed from our competitors. The culture of togetherness makes us unique to this day: transparency, consistency and cooperation are our guiding principles.
Unlike other large insurers, Talanx is managed on a decentralised basis. The individual companies and divisions enjoy a considerable degree of entrepreneurial freedom.
Our thinking and our actions are not driven by short-term capital market considerations; rather, they are geared to the long-term security of our majority shareholder HDI V.a.G.
In Europe and the United States, in South America and Asia: people from all over the world work for us right across the globe – contributing their own very different cultural backgrounds, life histories and experiences. We believe that this diversity makes us richer, because cooperation and dialogue give birth to entirely novel ideas that move us all forward. We value people who make the difference.
We increase profits by operating on an agile basis and being a learning organisation that never loses sight of its customers. Our employees see constant change as an opportunity – a chance to advance their own development and that of the company.
Responsible, sustainable action is second nature to us. Throughout our entire organisation, we embody sustainability in all three dimensions, namely environmental, economic and social.
We have been operating with a net-zero carbon footprint in Germany since 2019. In our role as an investor for our customers, we invest heavily in renewable energy sources. On the underwriting side, we shall exit coal-based risks completely by the year 2038. Furthermore, we have committed as a company to seven key sustainable development goals defined by the United Nations – including education, equality and climate action.
For us, economic sustainability means being able to pay out 100% to our customers even in the case of very unlikely risks. Our self-imposed capital buffer lies between 150 and 200% – a sustainably robust solvency ratio.
Risk is our business – making it all the more important to have a sound basis for what we do. Thanks to our intelligent diversification in terms of brands, products and markets, we enjoy a solid and future-proof foundation. With the exception of health insurance, we offer all forms of protection – from retail insurance and industrial lines to reinsurance. Regional risks are minimised by our broadbased international positioning: a large part of our business is conducted in foreign markets.
Of course, it is always best if nothing happens. But if the unexpected does happen, it’s good to be insured with us – because we know what needs to be done and we get it done. Together, we turn 2,731,862 insurance claims into 2,731,862 problems solved.
In the course of a year, we made insurance payments totalling almost EUR 26.46 billion. To retail customers. In both primary insurance and reinsurance. This speaks to the fact that when the chips are down, we spare no expense and do our utmost to help and to live up to our responsibility.
Talanx brings together people with a wide range of abilities, experience and qualifications in more than 100 professions. Our Group employs certified insurance specialists, business administrators and mathematicians, but also engineers, chemists and even captains. Together, they develop creative and innovative solutions that generate appreciable value added for our customers. The flexible mobile working model, dynamic space concepts at the locations and versatile further training offers are central cornerstones on the joint path to the New Normal.
Talanx is the harmonious interaction of eleven specialised brands in the insurance and reinsurance sectors. Together, we offer almost all types of insurance. For individuals and companies alike, we cover every conceivable risk – both in the private sphere and, above all, in the business world.
More and more people and companies are placing their trust in us – in every corner of the world. We do roughly 80% of our business in foreign markets. With gross premium income of more than EUR 50 billion a year, we are the number three in Germany and one of the major insurance groups in Europe.
As we continue to grow our business, we pursue a clear strategy with three cornerstones:
We focus our strategy within the individual divisions
Our divisions (Industrial Lines, Retail Germany, Retail International, Reinsurance) improve their performance through ambitious goals and forward-looking programmes. The profits transferred to Talanx are correspondingly higher.
We continuously improve our capital management
We continue to strengthen our robust capital position and our personnel base. At the same time, we invest in segments with an attractive future – for example through takeovers or by participating in promising start-ups.
We accelerate the digital transformation
We systematically leverage the opportunities offered by digitalisation. We continuously modernise our IT systems. Moreover, we are stepping up our use of data analytics. And we build ecosystems with partners that sell insurance products and deliver services.
We contribute to a sustainable future with our business activities
As an insurance company, we have a steering function for society as a whole due to our business activities. We reflect this, among other things, by integrating the sustainability strategy into our business strategy.
Insurance products form the core of a business focused on a future that is unknowable. Nevertheless, thanks to the increased use of data analytics, our predictions are consistently improving. Not only does this help us to evaluate risks more precisely; going forward, we will be able to predict even more accurately what might happen – and how it can be avoided.
Our task profile is therefore increasingly shifting away from the traditional ‘Repair & Reimburse’ towards ‘Predict & Prevent’ – with a view to preventing the unexpected where possible through the use of artificial intelligence. Our business model is thus changing too. Today, we earn 100% of our money from insurance. In the future, we will not only be selling insurance products, we will also be offering services – to provide even better support for claims or indeed stop them happening in the first place. In this way, we are putting our business on an even broader footing.